At Aecso, we prioritize customer satisfaction and stand behind the quality of our hosting services. We offer a 45-day money-back guarantee on our hosting plans to ensure you are completely satisfied with your purchase. Below are the details of our refund policy:

**Eligibility:**
– **Initial Purchase:** The 45-day refund policy applies to new customers who purchase any of our hosting plans for the first time. This includes shared hosting, reseller hosting, VPS hosting, and dedicated server plans.
– **Non-Eligibility:** Domain registrations, setup fees, add-ons, and any other additional services are non-refundable. Renewals and upgrades are also excluded from the refund policy.

**Refund Process:**
1. **Requesting a Refund:** To initiate a refund, you must submit a request through our customer support portal or contact our billing department at support@aecso.com. Please include your account information and the reason for the refund request.
2. **Cancellation of Services:** Upon receiving your refund request, our team will review it and, if approved, cancel your hosting account. Please ensure you have backed up any necessary data before cancellation, as account data will be permanently deleted.
3. **Processing Time:** Refunds are typically processed within 7-10 business days from the date of approval. The refunded amount will be credited to the original payment method used during purchase.

**Conditions:**
– **Valid Period:** Refund requests must be submitted within 45 days from the initial purchase date. Requests made after this period will not be eligible for a refund.
– **Fair Use:** Accounts that violate our terms of service or acceptable use policy, including involvement in illegal activities, abuse, or misuse of services, are not eligible for refunds.
– **Promotional Offers:** If your hosting plan was purchased under a promotional offer or discount, the refund will be calculated based on the original price of the hosting plan, minus the promotional discount.

**Exclusions:**
– **Domain Registration Fees:** Domain registration and renewal fees are non-refundable as they are not controlled by Aecso but by the respective domain registrars.
– **Setup Fees:** Any one-time setup fees charged during the initial purchase are non-refundable.
– **Additional Services:** Fees for additional services, such as SSL certificates, dedicated IP addresses, and third-party software, are not eligible for refunds.

**How to Avoid Service Disruption:**
– **Backup Data:** Before initiating a refund request, ensure you have backed up all your data and website files to avoid any loss of information.
– **Transfer Domain:** If you have registered a domain with Aecso and wish to continue using it elsewhere, you should initiate a domain transfer before canceling your hosting service.

**Customer Support:**
Our support team is available 24/7 to assist with any questions or concerns regarding our refund policy. Contact us via live chat, email, or phone for prompt and helpful service.

At Aecso, we aim to provide a risk-free hosting experience. If for any reason you are not satisfied with our services within the first 45 days, we are committed to providing a hassle-free refund process. Your satisfaction and trust are our top priorities.